Returns & Exchanges
At Bad Ass Coffee, we want you to love your brew as much as we do, so if your order isn't hitting the spot, we are committed to making it right. While we cannot accept returns on roasted coffee due to its perishable nature, we offer full support for damaged goods or unsatisfactory merchandise.
Contact the Ohana
Reach out to our customer service team within 15 days of your purchase with your order number and a brief explanation of the issue.
Provide Proof
For damaged items or incorrect shipments, please attach a clear photo of the product and its packaging to help us expedite your claim.
Prepare Your Package
If returning non-perishable merchandise like mugs or apparel, ensure items are unused and in their original packaging before shipping them back to our warehouse.
Receive Your Credit
Once your return is inspected, we will issue a replacement or a full refund to your original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing