Frequently Asked Questions
Everything you need to know about your daily brew.
Where does Bad Ass Coffee source its beans?
We specialize in premium 100% Kona coffee from the Big Island of Hawaii, as well as high-quality international blends from top-tier growing regions worldwide.
How long will it take for my coffee to arrive?
Standard shipping typically takes 3-5 business days. We roast in small batches to ensure you receive the freshest beans possible right at your doorstep.
Do you offer a subscription service?
Yes! You can choose your favorite roast and delivery frequency to save 15% on every order. You can pause or cancel your subscription at any time through your account settings.
What is your return policy for food products?
Due to the perishable nature of coffee, we do not accept returns. However, if there is an issue with your order or you are unsatisfied with the quality, please contact us within 14 days for a replacement or store credit.
Are your coffee bags recyclable?
We use high-barrier packaging to maintain freshness, which includes a one-way degassing valve. Please check your local municipal guidelines regarding multi-layer film recycling.
Can I purchase Bad Ass Coffee in bulk for my office or cafe?
Absolutely. We offer wholesale pricing and bulk sizing for corporate offices and foodservice partners. Please reach out via our contact page for a custom quote.